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INTERVIEW STAGE
This stage is a very important piece of the User Centered Design Process because it helps to give more insight into the lives of the user. This rounds out the step of empathy as to better define our user persona to fit our user group. These interviews combined with the observations we have gained help us to create our persona.
We conducted many interviews with the staff at the Electronics Recycling Center. We are going to refer to the interviewees as letters to be able to distinguish them when we quote some of the points they brought up in our interview.
Interviews
In our interview with the first worker, A, they spoke about their daily tasks that they had to complete at the Electronics Recycling Center. She talks about what steps she takes when someone comes in the store and how it is different for those who are buying and for those who are donating the items. When people come into donate she asks them if the items are in working condition and then she brings all of the items to the back. She really enjoys working at the ERC and finds enjoyment in helping the ERC become more sustainable and helping the environment as well.
In our interview with worker B, we found out more about the process of testing that the user has to complete and how the items move from stage to stage. He talks about the recent changes that have been taking place in the testing room but how they do not have a system in place to take note of the stock. He talks about how they have a lot of work to do but not a lot of time.
In our third interview with worker C, he speaks about how many times items can get lost once they are put on ebay. This is because they do not have a good system of tracking the items. He also thinks that adding designated spots for all of the items would be more beneficial to help with clutter. He also talks about the miscommunication that takes place and that is do to the lack of knowledge and the miscommunication. He says that there greatest need is that they have to be more calculated and efficient in their day to day activity.
In the fourth interview, with worker D, we learned that many of the staff think that the system that is in back is not very good and many people do not know the functions of the chords.
In our third interview with worker C, he speaks about how many times items can get lost once they are put on ebay. This is because they do not have a good system of tracking the items. He also thinks that adding designated spots for all of the items would be more beneficial to help with clutter. He also talks about the miscommunication that takes place and that is do to the lack of knowledge and the miscommunication. He says that there greatest need is that they have to be more calculated and efficient in their day to day activity.
In the fifth interview, the worker E tells us that the layout of the sorting process could be improved and that many of the staff have questions that they need to ask because they do not know where things go. He says that he wants to change the organization and the labelling because it is not easy to follow and everything moves around a lot.
Another important part of the empathy stage is the observation that we have collect through our many days working with the user at the center. Each of the team when going to the center wrote a journal of the experiences, below are the links to the journals so more information found in our persona of our user can be found in these.
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Christina's Journal
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Jed's Journal
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Danielle's Journal
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Daniel's Journal
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